integratedPRIVATE is open from 8:30am to 5:00pm, Monday to Friday. Outside these times, emergency after hours support is available via:
All email communication has a target response time of 2 business hours.
Our Monitoring service provides continual monitoring of our network, immediately notifying our operations centre of any issues.
The standard Monitoring service includes the following:
Our Maintenance & Security service is designed to keep your Cloud operating at peak performance.
As part of our standard service we carry out the following:
To enable us to perform a remote control support session, we use a combination of both Screen connect & Teamviewer. Download Teamviewer from Here and contact our IT Support team. or visit http://ip.screenconnect.com/
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