Professionals supporting professionals

Hours of Operation

Monday to Friday
8:30am to 5:00pm AEST

Outside these times, emergency after hours support is available via email:
helpdesk@integratedprivate.com.au
All email communication has a target response time of 2 business hours during hours of operation.

Maintenance

Our maintenance & security service is designed to keep your Cloud operating at peak performance.
As part of our standard service we carry out the following:
Microsoft patching
Anti-virus and anti-spam software checks
Testing of restoring from backup
Server and network checks

Remote Support

To enable us to perform a remote control support session, we use a combination of both Screen connect & Teamviewer.

Download Teamviewer here and contact our Support team.

Monitoring

Our monitoring service provides continual monitoring of our network, immediately notifying our operations centre of any issues.

The standard Monitoring service includes the following:
Real-time monitoring of all server systems
Daily checks on overnight tasks, such as backups