Outside these times, emergency after hours support is available via email: firstname.lastname@example.org All email communication has a target response time of 2 business hours during hours of operation.
Our maintenance & security service is designed to keep your Cloud operating at peak performance. As part of our standard service we carry out the following: Microsoft patching Anti-virus and anti-spam software checks Testing of restoring from backup Server and network checks
To enable us to perform a remote control support session, we use a combination of both Screen connect & Teamviewer.
Download Teamviewer here and contact our Support team.
Our monitoring service provides continual monitoring of our network, immediately notifying our operations centre of any issues.
The standard Monitoring service includes the following: Real-time monitoring of all server systems Daily checks on overnight tasks, such as backups
integratedPRIVATE have been building and maintaining private and hybrid cloud platforms for our clients since 2009. Our founder Richard McKeon, a Chartered Accountant with over 30 years in public practice, built this business from the need to store his client files and accounting software.
We are a team of technical experts with a deep understanding of the needs of Australian-based professional firms.
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